Payments & support

Refund Policy

Last updated: October 10, 2026

Soluna is preparing to offer digital subscriptions. Purchases through our website are not available yet. This page describes the intended process and will be reviewed and updated before live checkout is enabled.

1. Who handles payments?

We plan to use Paddle as the merchant of record for eligible website transactions, subject to account approval. When available, the checkout will identify the seller and show the applicable payment and purchase terms.

2. Requesting a refund

If you experience an accidental, duplicate or otherwise disputed charge, contact support@soluna.ge with the email used for the purchase, the date, and a description of the issue. Do not send full payment card numbers or sensitive payment details by email.

For transactions processed by Paddle, refund requests may also be handled through Paddle’s customer support and purchase management channels. Eligibility and processing are subject to applicable consumer protection law and the relevant merchant-of-record terms.

3. Canceling a subscription

Once subscription billing is live, you will be provided with a way to manage or cancel renewals. Cancellation prevents future renewals according to the terms shown at checkout, but does not automatically refund an already completed charge. Access to paid features may continue until the end of the current paid period, subject to those terms.

4. Different purchase channels

Purchases made through a mobile app store, if offered in the future, are subject to the relevant store’s billing, refund and cancellation rules.

5. Your statutory rights

Nothing on this page is intended to limit any consumer rights or refunds required under applicable law. The terms presented by the merchant at checkout will also apply.

6. Contact